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Connect with your visitors in real-time with Salesmate’s live chat feature

Jainy Patel
10 Min read

Building connections with every customer or prospect is vital for any business. It helps you increase your customer base and develop a lasting relationship. Live chat is an essential tool for engaging with visitors on your website in real-time. 

From providing relevant information to pitching your sales proposition, live chat is a versatile feature that reduces the gap between a business and its prospects.  

In fact, quick communication is why most customers prefer live chat over other communication methods.

79% of consumers prefer live chat as it offers an instant response, and its customer satisfaction rate is 92%. 

At Salesmate, we endeavor to provide the best services to our customers. And this time, we’re launching one of the most prominent features in our CRM â€“ live chat – making Salesmate a truly omnichannel platform to manage all your communications. Now, Salesmate users can take their sales to the next level by adding live chat to their website in a snap and never miss any opportunity again.

Here’s why you need live chat for your business 

Live chat has various benefits when used to its full potential. In addition to increased customer satisfaction, live chat also helps boost the rep’s productivity. So, let’s find out how live chat benefits your business. 

  1. Live chat provides seamless onboarding as you can engage with your prospects on every touchpoint. This results in faster customer acquisition and increased conversion rate. 
     
  1. One of the main benefits of live chat is improved customer support. You can solve any query of your visitors or clients in real-time. So, the customers no longer have to stay on hold to get to a customer support rep. 
     
  1. Your reps can build a solid rapport with your leads. Whether you’re attempting to make a sale or prospecting, live chat can help you leave a lasting impression on every prospect you interact with. 
     
  1. When a prospect realizes that they can reach out to you immediately, they’re more likely to use the live chat option to get answers, preventing them from leaving the website and increasing customer engagement. 
     
  1. You can get a competitive edge over other companies that don’t use the live chat feature. Capture prospects and qualify them instantly to get more SQL’s. 
     

Now that we’re familiar with the benefits of live chat, let’s take a look at how Salesmate’s live chat works and prove helpful for your business. 

Salesmate’s Live Chat tool for increased customer engagement

Salesmate’s live chat feature enables you to create a customized live chat widget that matches your brand. From its layout to the functionalities, you can modify it as per your requirements. 

Create contextual inbox 

To provide context for your live chat widget, you can create a personalized message that reflects your brand image to guide your prospect. Moreover, you can invite particular team members and assign the rights to access the chat so only selected members can participate in the conversation. 

Customize your chat widget 

You can style the chatbox appearance that matches your brand identity. Bring out the best with a customized chat box that is appealing and attracts more visitors. You can select where you want the chatbox to appear so you can position it where it’s more likely to catch your customer’s attention. 

Easy to set-up 

Salesmate’s live chat feature is easy to set up as you need to copy the code and paste it on the web page where you want to showcase it. Once you finish this process, the live chat box will appear on the web page you have selected, and you’re good to go! 

Notifications for a quick conversation 

Once the customer initiates the conversation, the reps will get notified, and accordingly, they can respond right away. This helps you provide quick solutions and nurture every prospect.

Have access to conversation history

In order to eliminate repetition and asking prospects for the same information, Salesmate offers a chat history that you can access directly from the contact record so you can refer to past interactions and have a conversation with context. 

Set availability time 

Let your prospects know about the availability of the reps. You can set up the availability based on your company’s business hours, so the visitors know when to expect a reply. 

Collaborate with team members 

Salesmate’s live chat tool lets you collaborate with other team members by simply mentioning them in the chat. So, if you want any help on a customer query, you can mention your teammate or entire team, and they’ll receive the notification. 

Moreover, for a seamless user experience, our live chat also provides floating window chat so your customers can browse the website while chatting with you. 

With Salesmate’s live chat functionality, you can do much more than engage; you can capture more quality leads, build a solid customer base and create a lasting relationship with your customers by providing them best-in-class support. 

Want more information on how to configure and start using live chat? Refer to our support article

Stay tuned for more interesting updates, and if you still haven’t tried Salesmate, what are you waiting for? Try Salesmate free for 15 days now! 

Jainy Patel

Being an ardent reader and content editor, Jainy draws inspiration from every situation and story. She spends her time developing creative content to invoke the reader's interest. An ambivert with an interest in art, when she's not writing, you'll find her reading or occupied in a creative project.

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